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FAQ Touch Monitors

SYSTEM COMPATIBILITY & SETTINGS

How do I clean or disinfect my monitor/touch screen?

  1. It is recommended to use a soft cloth and alcohol cleaner.
  2. Then spray the cleaner on the cloth and wipe the screen lightly.
  3. Make sure the glass and screen are completely dry before using the device again.

What operating systems are supported?

Microsoft Windows 8 (10 point) drivers included on CD. Microsoft Windows 7 (multi-point) drivers obtained via Windows Update (http://ow.ly/xerrG).

Is the HT231 supported on Windows XP?

No.

Is the HT231 supported on Linux?

No. But one point touch function has been tested and working with Linux Ubuntu 14.04 with Kernel v3.14.

Is the HT225 supported on Linux?

Plug and play, Multi touch function has been tested and working with Linux Ubuntu 16.04 LTS with Kernel v 4.4. Please see here for what multi-touch functionality Linux offers: https://wiki.ubuntu.com/Multitouch

Is my touch monitor compatible with Raspberry Pi3 Model B?

If you are facing any issue with your product, please follow the below procedure:
  1. Connect by USB the monitor to a Win7 or Win8 PC.
  2. Start “TC_PTool_2008” application of the Win7 or Win8 folder accordingly.
  3. Press “START” button of the application. 4. Wail until the auto update is done.
  4. FW upgrade with Windows 7 PC: Click Here
  5. FW upgrade with Windows 8 PC: Click Here

Why doesnot the Touch functionality work properly when I use my monitor as an external one?

Please click here to download an SOP that will help you with this issue.

Can I connect 2 of your touch monitors to the same Windows 8/10 PC and both have touch screen in an extended desktop scenario?

Yes, please click here to download an SOP that will help you with this issue.

Is the HT 161 HNB compatible with Windows Server 2012 & 2016?

Yes, the HT 161 HNB is compatible with the Windows Server 2012 & 2016

Is my HT161HNB Touch Monitor compatible with Windows 7?

Yes, the HT161HNB monitor supports Windows 7, embedded without additional driver.

TOUCH PANEL

How do I clean or disinfect my monitor/touch screen?

  1. It is recommended to use a soft cloth and alcohol cleaner.
  2. Then spray the cleaner on the cloth and wipe the screen lightly.
  3. Make sure the glass and screen are completely dry before using the device again.

What type of touch interface and connection method do you employ?

The touchscreen technology used is projected capacitive type via USB connection.

Why is the Touch functionality not working?

Make sure:
  • the USB cable is connected and secure between the PC and Monitor.
  • OS is Windows 7 or above.

Please contact the service center if you require further assistance.

Why can I not achieve 10-point touch?

Some applications only support single-point or two-point touch. For 10-point touch functionality to be guaranteed the OS used must be Windows 8.

The touch functionality has failed. What should I do?

  • Make sure that the touch screen glass is clean and free of dirt as this can cause malfunction.
  • Make sure the USB cable is connected and secure between the PC and Monitor.
  • Reboot the PC.
  • Please contact the service center for further assistance.

Why are my touch inputs displaced?

Make sure that the touch screen glass is clean and free of dirt as this can cause malfunction.