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APPLICATIONS
Why does the application I installed not fit the Tablet resolution?
The installed application is designed for cell phone and it may not support full screen resolution.
Why does the direction of Tablet rotation not match with the application (i.e. game)?
The installed application is designed for cell phone as the cell phone is vertical type design but Tablet is horizontal type design.
How to locate the file downloaded from internet?
The system will create a folder called "Download" under internal storage and store all downloaded files.
How do I retrieve the installed applications after a factory data reset?
Simply install it again from the original App Center. The App center will not charge for the application again if it was already purchased. The purchase record is associated with your user account.
How to remove the application I installed?
Click "Settings" -> "Applications" -> "Downloaded applications" and then select the application you wish to uninstall.
AUDIO
No sound in Sound, Music and Video playback.
Make sure the volume isn't turned down all the way or mute.
Music on Tablet might be paused. If you are using a headphone with a play button, try pressing the playbutton to resume playing.
Make sure the power adapter is not inserted into the earphone jack port.
Music on Tablet might be paused. If you are using a headphone with a play button, try pressing the playbutton to resume playing.
Make sure the power adapter is not inserted into the earphone jack port.
BATTERY
How to prolong the usage time of the Battery?
Adjust the brightness of the LCD Screen to proper level in "Brightness setting".
Turn down the volume.
Set the time amount to proper level in "Screen timeout setting".
Turn off Wireless (WLAN, Bluetooth) when not in use.
Close the unused applications: tap the Multi-task then slide left or right the selected applications.
Turn down the volume.
Set the time amount to proper level in "Screen timeout setting".
Turn off Wireless (WLAN, Bluetooth) when not in use.
Close the unused applications: tap the Multi-task then slide left or right the selected applications.
How many hours are required to fully charge the battery?
For the first two times of charging the battery, the charging time may take up to 10 hours,succeeding times may take up 5 hours. During charging,the battery icon on the screen will curl in blue color. When charging is complete,the battery icon will stop curling.
Note: We suggest power off the device to plug in power adapter for charging.
The battery on my device runs out very quickly, what can I do?
When the product is not in use, be sure to turn off the device.
Switch OFF WiFi / Bluetooth and close the unused apps to save battery.
If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain.
A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use.
These things will help your battery conserve energy.
Switch OFF WiFi / Bluetooth and close the unused apps to save battery.
If you have network applications running in the background (that are auto launched at boot, ex: checking the weather every 2 minutes) this will have an impact on the battery drain.
A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use.
These things will help your battery conserve energy.
How To Set Up Email Account? (I.E. Gmail)
From Home screen, press "Email Icon" -> "Account setup".
Enter your google email address and password, and click "Next".
Follow the setup steps.
HARDWARE
Does The Sn1Atp Support Gps Location Function?
No, SN1ATP does not have GPS. Only location function is supported.
Does The Sn1Atp Support Fm Radio Function?
Yes, the SN1ATP does have a FM Radio function
Does The Sn1Atp Support Vibration Function?
No, SN1ATP does not support Vibration function.
Does The Tablet Usb Port Support Host Function And External Devices?
Micro USB support OTG function.Support USB K/B, Mouse, USB flash disk.
Does The Sn1Atp2 Usb Port Support Usb Charging?
Yes, SN1ATP2 USB port supports USB charging by pc.
Where To Find The Sim Card Slot On The Device? / Does The Sn1Atp Support 3G Function?
The SN1ATP does not have 3G function, therefore SN1ATP does not have SIM card slot.
I/O
No Display/Image On The External Connecting Device. (I.E. Tv, Monitor)
Make sure the HDMI cable is firmly connected at both ends.
Select HDMI input from the device user connected & make sure the HDMI on the tablet is enabled.
Select HDMI input from the device user connected & make sure the HDMI on the tablet is enabled.
OTHERS
How To Clean The Device?
Wipe the device using a clean cellulose sponge or chamois cloth (i.e. 3M clean cloth)
For preventing wrong operation, it is suggested to clean the device after power off.
For preventing wrong operation, it is suggested to clean the device after power off.
Why Is The Touch Pad Not Responding (The Screen Display Is Working)?
Press Power key button 8 secs to reset the Tablet can be booted into system or not.
Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)
Once enter Tablet main page, press Volume button to test the volume is working or not. (check the system is responding or not)
What Hannspree Branded Tablet Accessory Will Work With My New Tablet?
ACCESSORY 1 ACCESSORY 2
What Is The Pixel Policy Of My Hannspad? In Case I’Ve Got Some Bright Pixels Or Dead Pixels On My Tablet, Are They Covered By Warranty?
LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels -one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex.
Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.
Only products above this tolerance will be considered as defective and thus will be treated in Warranty.
Hannspad tablets are covered by a 0/4/4 pixel policy: 0 bright dots / 4 dark dots / 4 total defect dots.
Only products above this tolerance will be considered as defective and thus will be treated in Warranty.
Will the tablet’s source code be available?
No, it won't. Despite the tablet using Android's core, it hasn't undergone any rewriting. Additionally, the cross-platform hardware layer technology is developed and owned by a software solution supplier, which does not adopt the GNU GPL.
POWER
How To Check The Tablet If It Cannot Be Turned On?
If the power is low, connect to the electric outlets.
Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.
Check that the video display system is not in the external monitor mode.
Press and hold the POWER/ Force-off button for 8 seconds until the Hannspree logo appears.
Check that the video display system is not in the external monitor mode.
STORAGE
How To Disconnect Inserted Micro Sd Card From Tablet?
It is recommended to remove the Micro SC card from "Settings" -> "Storage" -> "Unmount SD card".
Make sure the SD card is not damaged.
Dismounting the SD card inappropriately may cause an SD card detection fail.
When SD card is mounted, go to "Settings" -> "Storage" -> "SD card" -> "Mount SD card" to engage SD card manually or simply re-in
Where Do I Find The Micro Sd Card Storage I Inserted?
In Home screen, enter ES File Explorer or File Manager and you should find the external storage "sd-ext" under Local or "SD card" under Home.
(Folder "sd card" represents external Micro SD card storage.) to remove
(Folder "sd card" represents external Micro SD card storage.) to remove
SYSTEM & SETTINGS
How Do I Check If There Is A System Update?
To check if there are any system updates available, connect to WIFI and then Settings > About Tablet > System updates.
There is no need to apply "Factory Data reset" after system update. All the updates will be applied automatically once OTA (over the air) update completed.
If user wants to apply "Factory Data reset", please be aware of all installed applications and use
How Do I Factory Reset My Device?
1. Select the item "Backup & reset" under Settings.
2. Select Factory data reset.
2. Select Factory data reset.
If Tablet Hanging, How To Re-Start It?
- Press Power key button 8 secs to reset the Tablet can be booted into system or not.
Why Could Search Bt Device With I-Phone, But Can Not To Connect?
i-phone system is IOS and the BT protocol is different from Android's.
So normally Android can't support i-phone's BT.
Note: About other device of Apple will be the same situation.
PS: Some special device can support both of IOS and Android's BT because of they
combine two protocol systems in one platform.
So normally Android can't support i-phone's BT.
Note: About other device of Apple will be the same situation.
PS: Some special device can support both of IOS and Android's BT because of they
combine two protocol systems in one platform.
What Can I Do If I Have Forgotten My Password?
Please follow the SOP by clicking here.
WIRELESS
How To Set Up Wireless Wifi Connection?
'Turn on the WiFi
Press the WiFi Icon to turn from Off to On (Select WiFi to turn it from OFF to ON)
Find a WLAN
Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time
Add WLAN manually
Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.
Press the WiFi Icon to turn from Off to On (Select WiFi to turn it from OFF to ON)
Find a WLAN
Select a network from "Settings" → "Wi-Fi". Your Tablet will automatically search for available networks. Enter the network password if applicable – ensure this is typed correctly if you cannot connect first time
Add WLAN manually
Press "Add network" from "Settings" → "Wi-Fi". Enter the Network SSID and select Security type. Select Save to finish.
Why Am I Not Able To Locate The Bluetooth Device?
Make sure both Bluetooth devices are turned ON. Tablet Bluetooth can be turned ON from "Settings" -> "Bluetooth".
Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).
Make sure both Bluetooth devices are within the maximum Bluetooth range. (i.e. within 10 meters).
Why Can I Not Find The Wireless Access Point For Internet Connection?
1. Make sure the access point is working.
2. If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" -> "Wi-Fi" -> "Wi-Fi Settings" -> "Add network".
2. If the access point can not be found from the Tablet automatically, manually set up the access point from "Settings" -> "Wi-Fi" -> "Wi-Fi Settings" -> "Add network".